Do I really need Insurance?
That is up to you but we strongly suggest that you consider it as your goods will be exposed to a higher risk of loss/damage than when they are inside the home.
Will my Home & Contents Insurance Policy cover the move or storage of my goods?
These policies do not usually cover accidental damage during transit , but by all means check your policy wording or contact your insurer to find out.
Do I need to Insure Everything?
That is up to you. If you decide to insure only specific items, anything that is not on the list will not be covered.
I have 100 cd’s. Do I have to itemise them individually?
No just estimate their total value. For example you may estimate their replacement value at $2,000. In the event of a claim, you would receive $20 per lost or damaged CD.
However, if you have say, a valuable special edition, you may like to specify it and value it separately.
I have to put my goods in storage – do I have to take out separate insurance for that?
Yes, we can arrange storage insurance for your goods by extending the transit insurance.
But won’t your insurance cover my move?
There are many circumstances for which we, as your remover, may not be liable to make good any loss or damage to your goods.
Really, it’s not likely there will be any damage or loss to my goods is it?
China Bear warrants that all work will be performed with care and skill, however despite all this care and expertise, accidents can still happen and many things are outside our control. We will endeavour to ensure there is no loss or damage, but we do recommend you take out insurance.
What experience does China Bear have in insurance?
Our consultants are authorised representatives of Aldridge & Street a division of Cowden (Vic) PTY LTD an ASIC licensed Insurance Agent. Our consultants have qualified to discuss and arrange removal insurance and we offer it to all our customers.
I do want to take out insurance for the move but do I have to take it out with you?
No, you are under no obligation to take out transit and/or storage insurance with us even though you are booking your move through us. It is your choice with whom you take it out.
Does this cover me for everything?
That will depend on the cover you have selected (ie Full Cover or Restricted Cover). Full Cover insures you for most risks of loss or damage to your goods. However Restricted Cover only insures your goods for accidental loss which occurs as a result of Fire, Collsion, Overturning, Water entry and certain other specific causes. You should read the PDS or the Policy Wording for complete details.
I don’t think your insurance is going to be sufficient for my needs so what should I do?
If you need advice or your insurance needs are different from the cover available in the policy, we can refer you to our Insurance Broker, Aldridge and Street who will be able to assist you. Contact them on 03 9867 7663.
How will I know what I am covered for?
The Product Disclosure Statement summarises what the policy covers, the various cover options available to you and the Policy Document specifies the action, cover and policy exclusions.
I would not be able to take out insurance if I pack the boxes myself - is this true?
No, the Customer Goods in Transit and Storage Insurance can cover cartons that have been packed by you as long as you supply an itemised valued list of contents for each carton. However, be aware that such goods are insured only for restricted cover.
How much should I value my goods for?
If you choose replacement cover, you need to estimate the cost of replacing your goods with new goods of similar type and quality. If you choose market value cover, then you need to estimate the amount that you would be likely to receive for your goods if you sold them.
You can either provide us with a figure or the total value of your goods or you can use the Insurance Declaration to identify and value your goods.
Which type of cover do you recommend I take out?
Without knowing your circumstances, we generally recommend that customers take out Full Cover and insure their goods for Replacement Cost. This means that you have the broadest coverage against the risks of loss or damage and you would receive new for old in most circumstances (unless your goods are more than 7 years old). However, we cannot advise you about your personal situation. You need to read the PDS carefully and choose the cover that suits your circumstances.
Will I have to pay an “excess” if I have a claim?
Yes, the Customer Goods in Transit and Storage Insurance does have an excess which is set out in the Product Disclosure Statement.